Regulations
TERMS AND CONDITIONS OF THE ONLINE STORE
Seller Information
Olympia sp. z o.o.
ul. Radomska 59a
64-708 Huta, Poland
NIP (Tax ID): 7632145216
KRS: 0000885145
REGON: 388224724
E-mail: contact@biterightstore.com
Customer Service Phone: +48 886 837 967
The Store operates under the brand Bite Right.
§1 GENERAL PROVISIONS
The online store available at www.biterightstore.com is operated by Olympia sp. z o.o.
These Terms and Conditions define the rules for using the Store, placing Orders, concluding and terminating Sales Agreements, payment methods, delivery, and complaint procedures.
Each Customer is obliged to read these Terms and Conditions before placing an Order.
In matters not regulated herein, Polish law shall apply, in particular:
- the Act on the Provision of Electronic Services,
- the Consumer Rights Act,
- the Civil Code.
Contact with the Seller
For matters related to Orders, payments, complaints, returns, and withdrawal from the contract, the Customer should contact:
The email address contact@biterightstore.com is intended for general business, commercial, and informational inquiries. It may be used by potential Customers, business partners, media representatives, and persons interested in cooperation.
Messages sent to this address may be handled by the marketing department, administration, or the company’s management, depending on their nature.
§2 DEFINITIONS
Customer – a natural person, legal entity, or organizational unit purchasing from the Store.
Consumer – a natural person performing a legal act not directly related to their business activity.
Product – a movable item offered in the Store (in particular natural dog chews under the Bite Right brand).
Sales Agreement – an agreement concluded between the Customer and the Seller via the Store.
Order – a declaration of intent by the Customer aimed at concluding a Sales Agreement.
Price – the value of the Product expressed in PLN.
§3 INFORMATION ABOUT PRODUCTS AND ORDERS
The Store sells Products via the Internet.
Products offered in the Store are new, compliant with the contract, and legally placed on the market.
Information presented on the Store’s website does not constitute an offer within the meaning of the Civil Code. Placing an Order constitutes an offer to conclude a Sales Agreement.
Product prices are displayed in the currency selected by the Customer (PLN, EUR, or GBP).
Prices include all legally required taxes but exclude delivery costs, which are indicated separately during the ordering process.
If payment is made in a currency different from the Customer’s bank account currency, the bank or payment provider may perform currency conversion according to applicable exchange rates and fee schedules. The Seller is not responsible for any currency conversion fees.
Orders can be placed 24/7 via the order form available on the Store’s website.
Placing an Order requires acceptance of these Terms and Conditions.
§4 CONCLUSION OF THE SALES AGREEMENT
A Sales Agreement is concluded after:
- the Customer places an Order,
- the Seller confirms acceptance of the Order via email.
The confirmation includes essential elements of the Order and information about the right of withdrawal.
Proof of purchase (receipt or invoice) is included with the shipment or sent electronically.
§5 PAYMENT METHODS
The Seller provides the following payment methods:
a) Bank transfer
Olympia sp. z o.o.
Bank: iPKO (PKO Bank Polski S.A.)
Account number: 89 1020 3844 0000 1902 0303 0640
Transfer title: "Order no. ..."
b) Online payments (instant transfers, BLIK, payment cards)
The Customer is obliged to make payment within 1 business day from concluding the Sales Agreement, unless the selected payment method states otherwise.
If payment is not made on time, the Order may be cancelled.
Order processing begins after funds are credited to the Seller’s account.
§6 DELIVERY COST, TIME AND METHOD
Delivery costs are indicated during the ordering process.
Order processing time:
- up to 1 business day for order preparation,
- delivery time according to the carrier (usually 1–2 business days).
Delivery is carried out within Poland via courier or postal services.
§7 COMPLAINTS
The Seller is liable to the Consumer for lack of conformity of the Product with the contract in accordance with consumer protection laws.
Complaints can be submitted:
- via email: support@biterightstore.com
- in writing to the Seller’s address
The complaint should include a description of the defect and Customer contact details.
The Seller will respond within 14 days of receiving the complaint.
§8 RIGHT OF WITHDRAWAL
The Consumer has the right to withdraw from the Sales Agreement within 14 days without giving any reason.
The period is counted from the day the Product is received.
The withdrawal statement should be sent to:
📩 support@biterightstore.com
or in writing to the Seller’s address.
The Consumer bears the direct cost of returning the Product.
Refunds will be made no later than 14 days from receiving the withdrawal statement (the Seller may withhold the refund until the goods are received).
The right of withdrawal does not apply in cases specified by law, including goods made to individual order.
§9 ELECTRONIC SERVICES
The Seller enables placing Orders electronically.
Using the Store requires:
- a device with Internet access,
- a web browser,
- an active email account.
§10 COMPLAINTS REGARDING ELECTRONIC SERVICES
Complaints related to the functioning of the Store can be submitted to:
📩 support@biterightstore.com
They will be processed within 14 days.
§11 FINAL PROVISIONS
Agreements concluded via the Store are governed by Polish law.
Disputes will be resolved by the competent court in accordance with applicable law.
These Terms and Conditions come into force on the date of publication on the Store’s website.
