TERMS AND CONDITIONS OF THE ONLINE STORE
www.biterightstore.com

Vendor details

Olympia sp. z o.o.
ul. Radomska 59a
64-708 Huta, Poland
NIP: 7632145216
KRS: 0000885145
REGON: 388224724
E-mail: contact@biterightstore.com
Tel. to Customer Service: +48 886 837 967

The store is operated under the Bite Right brand.

§1 GENERAL PROVISIONS

  1. The online store operating at www.biterightstore.com is operated by Olympia sp. z o.o.

  2. The Regulations set out the rules for the use of the Store, placing of Orders, conclusion and termination of Sales Agreements, payment, delivery and complaint procedures.

  3. Each Customer is obliged to read the Terms and Conditions before placing an Order.

  4. In matters not regulated, the provisions of Polish law shall apply, in particular:

  • Law on the provision of services by electronic means,

  • Consumer Rights Law,

  • Civil Code.

Contacting the Seller

  1. In matters concerning the execution of Orders, payment, complaints, returns and the right to withdraw from the contract, the Customer should contact the Seller at the following e-mail address:
    support@biterightstore.com

  2. The e-mail address contact@biterightstore.com is intended for general business, commercial and informational inquiries. Potential clients, business partners, media representatives and people interested in cooperation or information about the company’s activities and products can contact us through this address.

  3. Messages sent to contact@biterightstore.com may be handled by the marketing department, administration or management of the Company, depending on the nature of the inquiry.

§2 DEFINITIONS

Customer – a natural or legal person or an organizational unit purchasing from the Store.
Consumer – a natural person making a legal transaction not directly related to his/her economic activity.
Product – a movable item offered in the Store (in particular, natural dog chews by Bite Right).
Contract of Sale – contract concluded between the Client and Seller through the mediation of the Store.
Order – Client’s declaration of intent aimed at concluding a contract of sale.
Price – the value of the Product expressed in PLN.

§3 PRODUCT AND ORDER INFORMATION

  1. Store www.biterightstore .com sells Products via the Internet.

  2. Products offered in the Store are new, in accordance with the contract and legally marketed.

  3. The information on the Store’s website does not constitute an offer within the meaning of the Civil Code. Placing an order by the Customer constitutes an offer to conclude a Sales Agreement.

  4. The prices of the Products presented in the Store are given in the currency chosen by the Customer from among the available options (PLN, EUR or GBP).

  5. Prices include all legally required taxes, but do not include delivery costs, which are indicated separately when placing an Order.

  6. In case of payment in a currency other than the currency of the Customer’s bank account, the bank or payment operator may convert the transaction in accordance with the applicable exchange rate and the table of fees and commissions of the relevant entity. The Seller shall not be liable for any currency conversion costs charged by the Customer’s bank or payment operator.

  7. Orders can be placed 24 hours a day throughout the year using the order form available in the Store.

  8. The condition for placing an Order is reading the Terms and Conditions and accepting them.

§4 CONCLUSION OF SALES AGREEMENT

  1. The conclusion of the Sales Agreement takes place after:

  • Placement of the Order by the Customer,

  • confirmation of receipt of the Order by the Seller by e-mail.

  1. The confirmation contains the essential elements of the Order and information about the right to withdraw from the contract.

  2. Proof of purchase (receipt or invoice) is attached to the shipment or sent electronically.

§5 METHODS OF PAYMENT

  1. The seller provides the following forms of payment:

a) traditional transfer to the Seller’s bank account:
Olympia sp. z o.o.
Bank: iPKO (PKO Bank Polski S.A.)
Account number: 87 1020 3844 0000 1902 0303 0640
In the title of the transfer you should write: “Order No. …”.

b) online payments (fast transfers, BLIK, payment cards).

  1. The Customer is obliged to make payment within 1 business day from the day of conclusion of the Sales Agreement, unless the selected payment method states otherwise.

  2. If payment is not made on time, the Order may be canceled.

  3. Fulfillment of the Order begins after the funds are credited to the Seller’s account.

§6 COST, DATE AND METHOD OF DELIVERY

  1. Delivery costs are indicated when placing an Order.

  2. The lead time of the order is:

  • 1-3 business days to complete the order,

  • Due to the natural nature of the products and the process of drying fresh raw material, some batches may require additional preparation time. We care about the highest quality and safety of chews, so in exceptional situations the lead time may be extended, of which the customer will be informed by e-mail

  • Delivery time as declared by the carrier (usually 1-2 working days).

  1. Delivery is carried out on the territory of Poland and countries of the European Union through a courier company or postal operator.

§7 COMPLAINTS

  1. The Seller shall be liable to the Consumer for the lack of conformity of the Product with the contract in accordance with the provisions of the Law on Consumer Rights.

  2. Complaints can be filed:

  1. The complaint should include a description of the defect and the Customer’s contact information.

  2. The seller will respond to the complaint within 14 days of receipt.

§8 RIGHT TO WITHDRAW FROM THE CONTRACT

  1. The consumer has the right to withdraw from the Sales Agreement within 14 days without giving any reason.

  2. The term is calculated from the date of receipt of the Product.

  3. The notice of withdrawal should be sent to: support@biterightstore.com or in writing to the address of the Seller.

  4. The consumer shall bear the direct costs of returning the Product.

  5. Reimbursement will be made no later than 14 days after receipt of notice of withdrawal (Seller may withhold reimbursement until receipt of goods).

The right of withdrawal does not apply in cases specified in the Law on Consumer Rights, including with goods made to individual order.

§9 ELECTRONIC SERVICES

  1. The Seller allows you to place Orders electronically.

  2. Use of the Store requires a device with access to the Internet, an Internet browser and active e-mail.

§10 COMPLAINTS REGARDING ELECTRONIC SERVICES

Complaints related to the functioning of the Store can be submitted to the following address: support@biterightstore.com.
The Seller will consider them within 14 days .

§11 FINAL PROVISIONS

  1. Contracts concluded through the Store are subject to Polish law.

  2. Disputes will be resolved by the competent court in accordance with the law.

  3. The Regulations enter into force on the date of publication on the Store’s website.

§10 Declaration of cookies

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